*Our products should never be worn in, or exposed to water.

*Be careful & avoid exposure to perfumes, hair products, lotions, soaps, oils and/or any household products.

*Always remove jewelry before doing any activity that would result in sweating. Be sure to store your jewelry in a dry area.

*Friction or contact with a hard surface may produce natural scratches or wear to the piece.

*If necessary, use warm water with a mild fragrance-free soap to Clea plated items.

*Gently pat dry with a clean cotton or microfiber cloth.

*Most Jewelry cleaners contain chemical elements that will slowly wear and fade plating over time. Use with discretion.

*All Charmbox Kids jewelry comes with a velvet bag or box.

*Use these items to store your jewelry when not being worn.

FOLLOWING THESE STEPS, AND TREATING YOUR KIDS PIECES WITH LOVE AND CARE, WILL HELP ENSURE THE LONGEVITY OF YOUR PIECES!

Sensitive Skin:

Prior to placing your order please review the materials used in the product description. While our products are hypo allergenic we are not responsible for allergic reactions or any kind of rash associated with jewelry wear. Should you find you are allergic to any of our products please discontinue use.

All items are shipped via USPS first class mail at no charge. Items are sent with a tracking number. 

Customs take 3-4 weeks to be made, before they are packaged and shipped to you.

We are not responsible for lost or stolen packages. We offer Route shipping protection at checkout for a small percentage of your order total. All claims are handled with Route. By turning off Route package protection your package is not covered and we are not liable for your package once it leaves us.

We must be notified within 24 hours of delivery of any defective jewelry issues (ex: broken clasp, missing/loose gems, etc).

A replacement of the exact item will be sent or store credit will be given (based on our discretion) upon the return of the defective item.

If a package is sent and is undeliverable and returned to us due to an incorrect address given or incomplete/incorrect information, once the item is received back to us the customer will be responsible for a $5 reship fee. If the reship fee is not paid a refund will be given less the cost of our shipping fees for restocking as we do not accept returns.

ALL SALES ARE FINAL.

Due to our fast processing ONCE AN ORDER IS PLACED IT CANNOT BE CANCELLED.

If there is any issues with an order, please have your invoice ready (White paper that comes with your order) and contact us within 24-48 hours of receiving! 

Please be sure to measure for the appropriate fit as returns/ exchanges are not allowed.

We may occasionally offer discounts on our site. No refunds/price adjustments will be given for orders placed outside of the sale time frames.

Sensitive Skin:

Prior to placing your order please review the materials used in the product description. While our products are hypo allergenic we are not responsible for allergic reactions or any kind of rash associated with jewelry wear. Should you find you are allergic to any of our products please discontinue use.