All items are shipped via USPS first class mail at no charge. Items are sent with a tracking number.
Customs take 3-4 weeks to be made, before they are packaged and shipped to you.
We are not responsible for lost or stolen packages. We offer Route shipping protection at checkout for a small percentage of your order total. All claims are handled with Route. By turning off Route package protection your package is not covered and we are not liable for your package once it leaves us.
We must be notified within 24 hours of delivery of any defective jewelry issues (ex: broken clasp, missing/loose gems, etc).
A replacement of the exact item will be sent or store credit will be given (based on our discretion) upon the return of the defective item.
If a package is sent and is undeliverable and returned to us due to an incorrect address given or incomplete/incorrect information, once the item is received back to us the customer will be responsible for a $5 reship fee. If the reship fee is not paid a refund will be given less the cost of our shipping fees for restocking as we do not accept returns.